Frequently Asked Questions

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

An eSIM serves as a digital SIM card that facilitates the activation of a cellular plan from your carrier, eliminating the need for a physical nano-SIM card.

Activating your eSIM involves a straightforward process consisting of three steps: 1) Select your destination 2) Pick a data plan 3) Scan the QR code using your phone.

While a physical SIM card is a tiny chip that you insert into your device, an eSIM is a digital counterpart that streamlines the activation of a carrier's cellular plan without the requirement of a physical nano-SIM card.

Please refer to our dedicated page listing supported devices to confirm if your phone is compatible with eSIM technology.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".